Subject: Tech Support Candidate - Dhanish Razdan
From: Dhanish Razdan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:27:25 -0500

| | Tech Support Test

Name | Dhanish Razdan
E-mail | [email-masked]
Phone Number | (91) 9540218111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VMLY&R | L1 Support | 03-03-2020 | 48000
Previous Employer 1 | HCL Technologies Ltd. | Senior Analyst | 13-04-2018 | 33000
Previous Employer 2 | Tech Live Connect | Senior Solution Engineer | 05-08-2016 | 21500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure internet is connected.
2.Try to open any other website for reference.
3. Check on other browsers if the website is opening.
4. if possible check on other systems as well.
5. Clear cache and reset the browser.
6. Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings on mobile phone.
2.Switch on Bluetooth both on the speaker as well as mobile phone.
3. On the mobile phone select pair new device.
4. Select the Bluetooth speaker device name.

What according to you makes you a good candidate for customer service or technical support job? | Candidate has to be patient to understand the concern of the customer and ask relevant questions in order to resolve the issue quickly and efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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