Subject: Tech Support Candidate - Rahul Singh
From: Rahul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:27:16 -0500

| | Tech Support Test

Name | Rahul Singh
E-mail | [email-masked]
Phone Number | (91) 8285205664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio
Home appliances

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergier | Junior Engineer | Dec 2020 | 25000
Previous Employer 1 | Tech mahindra | Technical support | Dec 2019 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connection.
Clear cookies
Updated the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the bluetooth of both the device (phone and speaker)
Go to phone settings
Then bluetooth option
Then click the speaker name
Both device pair
It's ready to use

What according to you makes you a good candidate for customer service or technical support job?

Having good skill to slove customer queries.
Provide solutions according problem.
First listen whole queries by customer and provide solutions accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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