Subject: Tech Support Candidate - Pankaj Srivastav
From: Pankaj Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:21:32 -0500

| | Tech Support Test

Name | Pankaj Srivastav
E-mail | [email-masked]
Phone Number | (+91) 7007052981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhapur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | No | No | No
Previous Employer 1 | GREAT LAKES INSTITUTE OF MANAGEMENT GURGAON | IT EXECUTIVES | MARCH 2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I have checked net connection
2. I have changed browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.on speaker
2.on mobile blootooth
3. Then pair mobile to speaker after that connect

What according to you makes you a good candidate for customer service or technical support job? | Multitasking
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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