Subject: Trainer Candidate - Mou Kar
From: Mou Kar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:18:12 -0500

| | Tech Support Test

Name | Mou Kar
E-mail | [email-masked]
Phone Number | (91) 9160452410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Assistant Manager Operations | 1/4/2021 | 53000
Previous Employer 1 | Google India | Trainer | | 57000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 months
Please briefly describe your work experience specifically in training? | I have experience in training for more than 4 years
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | To train people from different states and age group in the same team. To bring all of them on the same page and deal with will issues and skill issues were challenging, however, it was my success story
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is meeting customer expectation and great customer service is exceeding expectations. Walking that extra mile, educating the customer
What according to you makes you a good candidate for this position? | My experience, command over the language and I am open to feedback. I believe in learning from all
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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