Subject: Tech Support Candidate - Ishrat Ashraf
From: Ishrat Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:03:18 -0500

| | Tech Support Test

Name | Ishrat Ashraf
E-mail | [email-masked]
Phone Number | (+91) 7889383981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pochanpur,Dwarka Sector 5
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexamed pvt ltd | Operations Executive | 0512-2020 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I’ll check whether my network connection is working properly or not.
2. If the network is working fine, i’ll reload the page.
3. If it still doesn’t work, i’ll look for advanced alternatives to solve the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn the Bluetooth.
2.Go to settings on my phone, turn on the Bluetooth and click on the search tab.
3.The phone will run the search and identify the Bluetooth speaker.
4.Click on the Bluetooth speaker’s name tab.
Your device will be automatically connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | A candidate with good communication skills and analytical skills would be best suited for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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