Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 02:17:36 -0500

| | Tech Support Test

Name | Deepak Sharma
E-mail | [email-masked]
Phone Number | (91) 9503055584
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
dell servers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DNEG | Technical Support | 1 months notice (negotiable) | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check my internet connection
2.Enable / disable wired / wireless connection
3.Check if any proxy is activated
4.Flush DNS caches
5.Check if end site is reachable

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth Speakers
2.Turn on Bluetooth on phone
3.Pair the flashing speaker in list of devices in bluetoth setttings on the phone
4.The spekaer will be connected with a notification

What according to you makes you a good candidate for customer service or technical support job? | I have experience in technical support with customer centric environment, I feel my skiils will be valuable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |