Subject: Trainer Candidate - Meenakshi Sharma
From: Meenakshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 02:15:12 -0500

| | Tech Support Test

Name | Meenakshi Sharma
E-mail | [email-masked]
Phone Number | (99904) 32459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clear water technology | Training manager | 30th jan 2021 | 103000
Previous Employer 1 | Clear water technology | Assistant manager training | 15jan oct 2017 | 99650
Previous Employer 2 | Denso subros thermal engineering center india limited | Sr.assistant training | 15may2015 | 70500

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Experience  in TNI, Softskills,  Behavioral training Training activities, employee engagement, communication, mis preparation,  Skill Development
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Cross cultural team handling , and working on employability of freshers with low proficiency in English speaking and to train them on training english language and  accent. WORKING ON SKILL DEVELOPMENT PLAN
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service where we focus on satisfying needs of customer and great service is when our focus is on active listening and keeping word with loyalty.
What according to you makes you a good candidate for this position? | Experience in understanding  customer expectations be  it internal or external. Also my expertise  in learning  and development with training delivery would help tram to consistently developing
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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