Subject: Tech Support Candidate - Vandit Verma
From: Vandit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:50:57 -0500

| | Tech Support Test

Name | Vandit Verma
E-mail | [email-masked]
Phone Number | (91) 8284078952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 26aug2019 | 210000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check the internet connection
Will try to use another browser
Try to open different website
The LAN adaptor
The wireless adaptor
Try to restart the computer
And again try to login to website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable Wi-Fi on bluetooth speaker
Enable Wi-Fi on mobile device
Try to establish  connection between both of them
And play music

What according to you makes you a good candidate for customer service or technical support job?

Experience of handling international customers for more than one and half year
Understanding computer networks and computer
Standing of networkings and hands on experience on routers switches
Understanding the necessity resolve issue from the customer and understanding the customer centric nature

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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