Subject: Trainer Candidate - Richa Tiwari
From: Richa Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:46:52 -0500

| | Tech Support Test

Name | Richa Tiwari
E-mail | [email-masked]
Phone Number | (91) 9818010687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dwarka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | SmarterBiz Technology | Project & Training Manager | Jan 2021 | 60,000
Previous Employer 2 | Fareportal | Trainer | Feb 2016 | 30,000

If Selected, how much time do you need to join? | Can join Immediate

Please briefly describe your work experience specifically in training?

Participates in establishing objectives and developing processes and procedures to ensure efficient and timely work flow.
Fully responsible for creating and developing the training materials including but not limited to Product and Sales.
Facilitate pre and post training activities- logistics, tracking, production, responding to questions related to training.
Develop sales training programs and plans, including company sales training manual and material.
May work with the marketing team and product management to incorporate marketing manuals and materials.
Review performance and evaluate results achieved by subordinates.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When you learned that two participants will miss the first session due to medical reasons. In this situation I would take extra steps to train them in off hours so that on the day 3 all the participants are on the same page.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference is that in good customer service  rep try to solve their quires on the same call with empathy & sympathy. Although, great customer service means "going extra miles".

What according to you makes you a good candidate for this position?

Possess good communication and interpersonal skills
In-depth knowledge of designing and conducting trainings
Ability to conduct trainings at international and national levels
Familiarity with various learning methods such as coaching, job-shadowing, Online training.
Extraordinary problem-solving and decision-making skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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