Subject: Assigned to Group - Error logging into LM APP scheduler and ipad
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 06:34:39 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Error logging into LM APP scheduler and ipad Hi Team,

Hoping you can help us urgently as the club needs their system operation by this weekend.

It's nearly been 24 hours since our IT team member performed a salesforce sync with LMI. We are still having issues logging into the iPad and to the scheduler. See screenshots below of the error messages.

I have not seen this particular error message before.

Can you please explain why and help resolve it?

________________________________
From: Jasmine Bourchier <[email-masked]>
Sent: Thursday, 28 January 2021 8:49 AM
To: Dominic Chin <[email-masked]>
Subject: Re: Error

Hi Dom,

Unfortunately, we still cannot log in. It has nearly been 24hrs. Do you know what else it could be?

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Dominic Chin <[email-masked]>
Sent: Wednesday, 27 January 2021 4:37 PM
To: Jasmine Bourchier <[email-masked]>
Subject: Re: Error

Hi,
Our system have synced this to LMI this morning 10:09. This is what look like at LMI side:

{
    "message": "SUCCESS",
    "errorCode": "0",
    "club": {
        "username": "[email-masked]",
        "studios": "0",
        "street": "751 Beams Road",
        "state": "QLD",
        "sfClubID": "0012L00000vpO4uQAE",
        "programList": [
            {
                "programType": "Live",
                "programName": "BODYCOMBAT"
            },
            {
                "programType": "Live",
                "programName": "SPRINT"
            },
            {
                "programType": "Live",
                "programName": "RPM"
            },
            {
                "programType": "Live",
                "programName": "BODYPUMP"
            },
            {
                "programType": "Live",
                "programName": "BODYBALANCE"
            },
            {
                "programType": "Virtual",
                "programName": "VIRTUAL 2.0 THE TRIP"
            },
            {
                "programType": "Virtual",
                "programName": "VIRTUAL 2.0 THE TRIP LIVE"
            },
            {
                "programType": "Live",
                "programName": "THE TRIP"
            },
            {
                "programType": "Live",
                "programName": "LES MILLS CORE"
            }
        ],
        "postalCode": "4034",
        "phone": "0732635233",
        "pairingKey": "e1e8d6b5-19ad-4765-c7d8-86a8e8df86da",
        "longitude": null,
        "LMAP_ID": "210117",
        "latitude": null,
        "lastName": "lmap_lastname",
        "firstName": "lmap_firstname",
        "country": "Australia",
        "clubName": "Club Coops",
        "city": "CARSELDINE"
    }
}

Dominic Chin | Senior Software Engineer
Les Mills Asia Pacific | [email-masked]
PO Box 3998 Manuka ACT 2603 AUSTRALIA
tel +61 2 6215 8158 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

The contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. BODYPUMP®, BODYCOMBAT®, BODYBALANCE®, BODYSTEP®, BODYATTACK®, BODYJAM®, RPM™, BODYVIVE® 3.1, SH'BAM®, CXWORX®, LES MILLS GRIT™, LES MILLS™ Virtual, BORN TO MOVE®, SMARTBAR®, SMARTSTEP® and SMARTBAND® are all registered trademarks of Les Mills Asia Pacific.

________________________________
From: Jasmine Bourchier <[email-masked]>
Sent: Wednesday, 27 January 2021 4:31 PM
To: Nikki <[email-masked]>
Cc: Kathryn Tighe <[email-masked]>; Dominic Chin <[email-masked]>
Subject: Re: Error

Hi Nikki,

Thanks for the screenshot.

The resync can take 24hrs from when it was performed by our IT team. Therefore, it should be resolved by tomorrow mid-morning at the latest.

I have been trying to log in to your account all day and it's still coming up with the same error message, therefore it still needs a little longer.

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Nikki <[email-masked]>
Sent: Wednesday, 27 January 2021 2:40 PM
To: Jasmine Bourchier <[email-masked]>
Subject: Error

This has come up is that because it’s not ready yet?
Sent from my iPhone

 https://immersivesupport.lesmills.com/helpdesk/tickets/4257