Subject: Tech Support Candidate - Akanksha Pandey
From: Akanksha Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:24:58 -0500

| | Tech Support Test

Name | Akanksha Pandey
E-mail | [email-masked]
Phone Number | (91) 7678575607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Honeywell international inc | Senior product support consultant | 3/08/2020 | 35000
Previous Employer 1 | Porteck | Customer support executive | 3/07/2017 | 18000
Previous Employer 2 | I energizer | Customer support executive | 09/05/2016 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)First of all we need to check the website address is entered correctly or not.
2)Then we need to clear the web browser's browsing data.
3) Temporarily disable the Firewall or any third party antivirus.
4) Try to enter ndtv in the search engine and it will show the relivent site.
Sometimes it happens that the website address got changed and redirecting to new website is not enabled.

These are some of the basic trouble shooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) We need to press and hold the power button on the speaker untill it ON the bluetooth mode of the speaker .
2) Turn on the bluetooth mode of your mobile phone and search for the device for pairing.
3) As soon as you see the listed name of the bluetooth devices , click on the name of the speaker and after the successful pairing the bluetooth device is ready to work the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Customer support service is all about how patiently and clearly you are presenting yourself and your idea's in front of the customer. So, according to me patience and focus to the customer problem will make me a good candidate for customer or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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