Subject: Trainer Candidate - Shiza Rizvi
From: Shiza Rizvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 01:07:20 -0500

| | Tech Support Test

Name | Shiza Rizvi
E-mail | [email-masked]
Phone Number | (91) 9911220408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dheights studio | Associate project manager | 12/08/2019 | 48000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate91

Please briefly describe your work experience specifically in training?

Good experience in dealing with clients and managing team.
Coordinate and ensure status and reporting & Inspection protocols.
Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail.
Manage and revise the Project Schedule.
Ability to prioritize and quickly shift priorities, ability to quickly adapt to dynamic building process.
Excel in team collaboration and brainstorming solution.
Some knowledge and hands-on experience of technical implementations of large scale, robust web/mobile applications.
Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.
Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives
Coordinate all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.
Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Misunderstanding between the team
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good represent that customer are satisfied while great represent customer satisfied as well as happy and services should be loyal
What according to you makes you a good candidate for this position? | Leadership,good management planning, resource allocation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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