Subject: Tech Support Candidate - Harpreet Singh
From: Harpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 00:22:57 -0500

| | Tech Support Test

Name | Harpreet Singh
E-mail | [email-masked]
Phone Number | (110084) 9811258060
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
Outlook, Xerox printers, assets managements, Team lead

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clifox Corporation | Team Leader | 30 days N/P | 25000
Previous Employer 1 | Build my infra Pvt Ltd. | Network Engineer | 26 july 2020 | 21000
Previous Employer 2 | Prometric testing center | City coordinator | 30 0ct 2017 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the web browser.
Delete the cookies.
reset the browser, If the error still persists,,
Then i have try on other web browser and check the issue is same or not if yes then i have check with the server team that website is not blocked from server end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the Bluetooth speaker.
open the Bluetooth option in the mobile phone and connect with the speaker Bluetooth and play the music.

What according to you makes you a good candidate for customer service or technical support job? | i have more then 7 years of experience in the same filed and do my job with perfection my customers or users always admires my work and appreciates i have closed my jobs limited time as given, i have worked with good and Limited company(Indigo airlines, Grofers Pvt Ltd., Prometric Testing center, William grant&Sons) and know the company environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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