Subject: Tech Support Candidate - Amarnadh Madaka
From: Amarnadh Madaka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 23:52:14 -0500

| | Tech Support Test

Name | Amarnadh Madaka
E-mail | [email-masked]
Phone Number | (91) 7093607460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Greypad Technologies | Supporter | 20 June 2020 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device.
2. Make sure the internet connections

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Pair a Bluetooth accessory
a. Your devices stay paired until you unpair them.

2. Connect
a. Swipe down from the top of the screen.
b. Make sure Bluetooth is turned on.
c. Touch and hold Bluetooth .
d. In the list of paired devices, tap a paired but
unconnected device.
e. When your phone and the Bluetooth device
are connected, the device shows as
"Connected."

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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