Subject: Tech Support Candidate - Amar Raj Saxena Amar
From: Amar Raj Saxena Amar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 23:43:55 -0500

| | Tech Support Test

Name | Amar Raj Saxena Amar
E-mail | [email-masked]
Phone Number | (+91) 7017163617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 22, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Isgec Heavy Engineering Ltd | Project Engineer | 28-03-2021 | 48000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

On facing the error while opening a website, I will follow the following steps :
1. I will look for the error which is coming up.
2. I will try to follow the steps being directed to open the website after resolving all the errors coming up.
3. I will come out of the browser and will try again to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth on the phone.
2. Switch on the bluetooth speaker.
3. Search for bluetooth devices using phone.
4. Connect to the particular speaker using bluetooth of the phone.
5. The devices are connected now.

What according to you makes you a good candidate for customer service or technical support job? | Brilliant communication and customer handling skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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