Subject: Tech Support Candidate - jasmeet singh
From: jasmeet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 22:53:52 -0500

| | Tech Support Test

Name | jasmeet singh
E-mail | [email-masked]
Phone Number | (+91) 9891387516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | FIS | Process Associate | Feb-2020 | aug-2018
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The very first thing i checked my internet connection status. I've to be make Sure the Internet connection is working.

If it doesn't work - I'll contact my internet service provider.

If its working :

- I'll delete my Internet browser history and re-open the browser.

If its still not working
- I'll restart my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Open bluetooth settings
- Turn on bluetooth
- Click on search nearby bluetooth devices
- List of available devices will appear.

If my device my speaker is not listed, then I've to check my speaker first and press the button on my speaker that makes it discoverable.

-Then I've to click on the name of my bluetooth speaker on my mobile screen to connect

What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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