Subject: Content Writer Candidate - Priya Garg
From: Priya Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 22:41:20 -0500

| | Content Writer Test

Name | Priya Garg
E-mail | [email-masked]
Phone Number | (+91) 9971513002
Where do you currently live (area) | Baraut (Baghpat), U.P.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Mount Litera Zee School, Baraut | TGT Chemistry | June 7, 2019 | 25000
Previous Employer 2 | CSIR-NCL | Project Trainee | May 23, 2018 | NA

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Handling the social media customer feedbacks has become a major topic of the industrial conversations. Wherever customer retention is a talk, social media customer service is not the topic to be excluded.
Through the past decade, social media platforms have gained a major part in the daily routines of the people whether it is the household or the business. Whichever reason bring people on the social media,  whether it is for getting updates about their family or friends, people spend most of their time surfing on these platforms which in turn tended the industrial giants to gain attention of the people online.
Businesses attract people to buy their product mostly via the new social media marketing trend. Every now and then, while surfing through any of these platforms, people come across several advertisements which attracts them into buying the products. Therefore, when people need to contact to the brand for any support, they rush to the social media first.
However, whenever the customer posts any comment or query about any business, it creates an "image" of the business which can either attract more customers or repel even more people than the actual number of people connected.
Thus, handling the customer feedback on social media is of utmost importance.
The businesses find a large traffic of feedbacks on the daily basis. The company may find them by using several social media search engines which may help in finding the comments, tags or links where the company is mentioned.
Here is a major checklist to be checked before any business responds to a customer feedback:
1- Try to listen to the customer effectively so as to conclude the exact problem.
2- Always try to respond in a way that favors the customer's demands as it will create a positive image of the company.
3- Whether dealing with an upset client or a happy client, start with warm wishes and then respond accordingly.
4- Do not have a full conversation with the customers publicly on any social media as it will catch more opinions and less concern. Larger conversation may also reflect that the company is ineffective of dealing with the customer's needs, try to get the customer slide down to the company's DM.
5- Any action promised should be practiced immediately.
Social media is a place to show off the companies good customer support. Any feedback can be taken into improving the company’s reputation many-folds, if dealt wisely.

Please share links to blogs written by you | Don't have the link, as it was a free lance work.

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