Subject: Tech Support Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 15:08:15 -0500

| | Tech Support Test

Name | Manish Sharma
E-mail | [email-masked]
Phone Number | (+91) 7976210562
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 126 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Associate | | 22600
Previous Employer 1 | Bal bharti international school | Teacher and IT staff | | 16000
Previous Employer 2 | Vijaylaxmi marketing | Accounts | | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Type of error?
If it is related to network, I would troubleshoot the connection.
If it with DNS I need to check that.
Depends on error what step has to be taken.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On the Bluetooth in your mobile phone.
Turn On the Bluetooth device.
Scan for nearby available Bluetooth devices in your phone.
Connect to the one, pair and start using it.

What according to you makes you a good candidate for customer service or technical support job?

My interaction and problem solving skills.
Knowledge and understanding of the problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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