Subject: Tech Support Candidate - Abhishek Pathak
From: Abhishek Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 14:01:38 -0500

| | Tech Support Test

Name | Abhishek Pathak
E-mail | [email-masked]
Phone Number | (91) 8447038214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
CRM and E-COMMERECE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Horizon Mobitech Pvt Ltd | Operations Lead | Currently working | 36000
Previous Employer 1 | ANR SOFTWARE PVT LTD | Junior Engineer | 28-Aug-2015 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are following steps which I will use to troubleshoot the issue.

Step1-  Check the Internet Connection on Computer
Step2-  Reverify the Domain Name
Step3-  Try to open the website another Browser
Step4-  If error found then trying to identify the kind of error like -

- Connection related error
- Session time out error
- Domain related error
- SSL related error ( http:// or https://)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to your mobile phone.

1.  Switch on the Bluetooth speaker
2.  Go to your mobile setting option and active the Bluetooth
3.  Search the speaker name on your phone
4. If name found, click on the name to stablished the connection.
5.  Now you can use the speaker with your phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me, 4 main points-

1.  Presence Level
2.  Issue understanding capacity
3. Good communication
4.  Soft Behavior

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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