Subject: Tech Support Candidate - BADAL KUMAR
From: BADAL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 12:36:31 -0500

| | Tech Support Test

Name | BADAL KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7004698616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamshedpur, Jharkhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaaman Engineers India Limited | Mechanical Engineer | Currently working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, we have to check whether or not, the computer is connected to Internet.
2. Internet connection can be achieved by 2 means. First through LAN or through Wifi.
3. First, we will check whether the computer is connected to any LAN. If not we will find the LAN cable and connect it to the LAN port provided in the CPU.
4. Besides this, if there is no LAN connection, we will try to check whether this computer supports wifi connection. If yes, then we will move the cursor to the lower right hand side of the computer screen and click on the network connection button, then wifi and then enabling it.
5. After, a suitable internet connection established we will open the browser, and we will check the web address of the site we are trying to open. We will correct the domain address if there are any problems in the web address and then we would be able to open our site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Unlock the phone.
2. Click the menu icon.
3. Go to settings.
4. Click on bluetooth
5. Turn on Bluetooth
6. Now, turn on the Bluetooth Speaker by pressing its power button.
7. Press the bluetooth button provided on the speaker.
8. Now click on the 'Scan' button provided on the phone.
9. After the scan is complete, search for the speaker name appeared in the list.
10. After finding the speaker name, click on it.
11. After clicking your phone and Bluetooth speakers are connected.

What according to you makes you a good candidate for customer service or technical support job?

I have been working with many peoples, who are not very literate. I know how to handle them, i have to supervise them, i teach them before conducting any job. So, the condition i am going through now, i have made a lot of patients in my mind. I dont get angry easily. I keep my composure calm because thats what a professional do.
So, due to this qualities i think i am suitable for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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