Subject: Tech Support Candidate - Nitesh .
From: Nitesh . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 12:33:48 -0500

| | Tech Support Test

Name | Nitesh .
E-mail | [email-masked]
Phone Number | (91) 9654488904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | airport authority of india | trainee | 23/12/2020 | 15000
Previous Employer 2 | SE2 Digital services | desktop support engineer | 10/1/2020 | 13455

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First checked internet is working or not.
2. Checked the website URL is correct or not.
3. Read the error properly
4. Copy error the error and past it on new the tab and see what step we follow and fix the error according to that

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First on the Bluetooth speaker and on mobile Bluetooth.
2. Then find the Bluetooth device name on mobile
3. Then tap the  Bluetooth speaker device name.
4. Then pop up coming on mobile for pair the with the Bluetooth device then pair it and Bluetooth speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Listen to the customer's problem properly.
2. Speak politely
3. Solved the customer's problem fast.
4. Quick response.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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