Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 11:38:39 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (91) 9599130026
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer Support Advisor-1 | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll verify what the error is all about. If its a domain error, I'll check my input or other credentials entered & will try again with correct domain 7 input. If its a network related error, I'll check my network connection & settings. If its an access related error, I'll figure out which all access are required to open this website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will touch and hold Bluetooth & will tap Pair new device.
After pairing I'll tap the name of the Bluetooth device I want to pair with my device.
Then its connected we can use Bluetooth device as the way we want to.

What according to you makes you a good candidate for customer service or technical support job? | I should must have good customer handling skills, high command on soft skills. I should know how to tackle if I'll get a trouble with customer. Being into a technical support profile I should be familiar with all the shortcuts & techniques required to handle any technical issue raised.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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