Subject: Tech Support Candidate - Devender swami
From: Devender swami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 08:19:15 -0500

| | Tech Support Test

Name | Devender swami
E-mail | [email-masked]
Phone Number | (96719) 18199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rewari Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unisys | System analyst | | 40
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if will get an error ,I will check the proxy setting and  I will make the enable the option for third party URL
either if same issue will occur, I will clear the cache and cookies .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings
2  and click Bluetooth option .
3 turn on the Bluetooth .
4 now we can see list of device
5 select the Bluetooth pair name to place the Bluetooth device in paring mode
6 finally it will connect
Thank you

What according to you makes you a good candidate for customer service or technical support job? | customer service or techincal support represent the first point of contact for customers and acting the as the face of your company and loyalty retention .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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