Subject: Tech Support Candidate - Sunny K
From: Sunny K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 07:44:06 -0500

| | Tech Support Test

Name | Sunny K
E-mail | [email-masked]
Phone Number | (0) 9990594183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi (Bhajanpura)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Mobile trouble shooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare | Sr. Chat associate | | 25k
Previous Employer 1 | Tech Mahindra | Associate | April 1, 2019 | 20k
Previous Employer 2 | Ienerziger | Sr. Engineer | March 18, 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the following steps.
1. First check that internet is working fine and the speed of the internet is good.
2. Check if the link is correct.
3. Check the link in another browser.
4. Clear the history of the browser and then try it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I'll follow the given steps to connect a Bluetooth speaker to my phone.
1. Turn on the Bluetooth speaker.
2. Turn on the Bluetooth of the phone.
3. Search and connect to the correct Bluetooth speaker.
4.  It is connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

The first important thing is to listen to the customer and understand the problem and to communicate well with the customer.
I have good experience in customer service with  different process (technical as well). I can understand the query quickly and help the customer in resolving the issue soon .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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