Subject: Tech Support Candidate - Akshay Tilekar
From: Akshay Tilekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 07:21:28 -0500

| | Tech Support Test

Name | Akshay Tilekar
E-mail | [email-masked]
Phone Number | (+91) 9096108180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entercoms Pvt Ltd | Technical support Engineer | | 13,400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly refresh the page for checking that network is working fine or not
Secondly check the ethernet connection or router connection if working fine

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth device on.
2. Pair the device with mobile
3.connect the device with bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

1.That I have good knowledge of technical support
2.I can convince the customer to take a right decision
3.I can handle customer softly.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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