Subject: Tech Support Candidate - Navin Jha
From: Navin Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 07:07:55 -0500

| | Tech Support Test

Name | Navin Jha
E-mail | [email-masked]
Phone Number | (91) 9821126090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sonia vihar, karawal nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Matrix processing house | Hardware engineer | Current company | 20500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Check internet connection. If internet working on pc/laptop.
Step 2. Clear cache and cookies from browser.
Step 3. Check host file & proxy setting also.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting - connectivity - bluetooth - search bluetooth device for connection- pair, which you want.
What according to you makes you a good candidate for customer service or technical support job? | Good listener, fast error understand and quick resolve error.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |