Subject: Tech Support Candidate - Samsher Ali
From: Samsher Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 05:08:51 -0500

| | Tech Support Test

Name | Samsher Ali
E-mail | [email-masked]
Phone Number | (+91) 8448801753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 49 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skope | Asm | 15 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i ll check my internet connection.
Second i ll check date, time and time zone.
Third i ll check antivirus and windows defender settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i ll open both devices Bluetooth.
Second i ll search speaker in my phone and then i ll select the speaker name in my phone after that it ll connect automatically.

What according to you makes you a good candidate for customer service or technical support job? | I am expert in technical support and i have 6 years of experience in IT.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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