Subject: Tech Support Candidate - Surya Pratap Singh Tomar
From: Surya Pratap Singh Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 04:05:36 -0500

| | Tech Support Test

Name | Surya Pratap Singh Tomar
E-mail | [email-masked]
Phone Number | (245304) 7456808421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon(HR)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global technologies pvt ltd Gurgaon | Software and hardware engineer | currently working | 25k
Previous Employer 1 | Tvse noida(hp) | Customer support (Software and Hardware) | 5th of October, 2019 | 18k
Previous Employer 2 | Arvind solutions Ghaziabad | Software and Hardware Networking | 3rd of May, 2019 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly,I will refresh the website if the issue was same then i will check my internet connection.if the issue was same then I will close the website and re-open again.if the issue was again same then i will check the website was blocked or unblocked.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly,I will turn on my phone's Bluetooth device. Secondly, I will turn on my bluetooth speaker.Thirdly,if it was showing on phone's Bluetooth device then I will pair it and I will get connected automatically.
What according to you makes you a good candidate for customer service or technical support job? | Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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