Subject: Tech Support Candidate - Neha Kumari
From: Neha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 03:53:20 -0500

| | Tech Support Test

Name | Neha Kumari
E-mail | [email-masked]
Phone Number | (91) 6396475595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Reliance Digital | CRM | Jan2021 | 20k
Previous Employer 2 | Aitouch | Factory data analyst | Aug2019 | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the website is down for everybody or for me only
I restart my device
Make sure the internet connection Works
Clear caches
And forces the device to reload the program or weboage

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of the speaker and mobile phone
Find the bluetooth
A list of available devices will appear.
I speaker is not listed, press the button on speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
On my mobile Select speaker

What according to you makes you a good candidate for customer service or technical support job? | Should be polite and good listner fot customer and show empathy n solve their problem with TAT
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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