Subject: Tech Support Candidate - MRITYUNJAY TRIPATHI
From: MRITYUNJAY TRIPATHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 03:42:10 -0500

| | Tech Support Test

Name | MRITYUNJAY TRIPATHI
E-mail | [email-masked]
Phone Number | (+91) 8368072464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar (Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Catapult Mangement Resources Pvt Ltd | Senior IT Executive | currently working | 30500/-
Previous Employer 1 | CNS Infotech | Network Associate | 30-09-2017 | 22500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

there is two  possiblities
a)It may be possible Internet is not working so we have to check internet wire or keep router restart and then check net is working or not.
b) It may be possible that we have to change static IP or Dynamic IP according to default gateway in IPv4 setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Again start bluetooth speaker and in .Goto setting on your phone search bluetooth option is there then tun on the bluetooth .now search the device and now pair the device with your phone.Now you bluetooth is connected to audio device.

What according to you makes you a good candidate for customer service or technical support job? | I have sound knowledge of Hardware and software and i am working on last five years on that.I have curiosity and ability to solve the problems and i am team player too .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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