Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 01:30:29 -0500

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (+91) 9811502408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hospimedica International Ltd | Marketing and sales engineer | Current | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I would check the physical link between wifi or lan is connected or not?
Then I will check the error number for the same and resolve according to it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will on the bluetooth mode of Speaker then I will on blue tooth of my mobile phone and search the new pair then enter the password of there any.
What according to you makes you a good candidate for customer service or technical support job? | Personally I think I have completed my graduation in Btech ECE which gives me a upperhand.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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