Subject: Tech Support Candidate - Nipun Yadav
From: Nipun Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jan 2021 00:50:59 -0500

| | Tech Support Test

Name | Nipun Yadav
E-mail | [email-masked]
Phone Number | (91) 9810223468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinity labs | Network engineer | . | 25k
Previous Employer 1 | Innovatiview | Analyst | 10/01/2019 | 38k
Previous Employer 2 | Vaco binary(GOOGLE) | Analyst | 15/01/2020 | 44k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will troubleshoot it physically. If this doesn't works , then next step will be using commands on the company's application like I have work on PUTTY in airtel
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth in the device in settings which you wish to connect.  Like wise turning on the speaker bluetooth as well
What according to you makes you a good candidate for customer service or technical support job? | I always take care of the SLA'S and giving zero handover. I had handled P1 customers and major outages. Have expertise in creating bulk tickets for major outage
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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