Subject: Tech Support Candidate - Mayank Mishra
From: Mayank Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 21:50:37 -0500

| | Tech Support Test

Name | Mayank Mishra
E-mail | [email-masked]
Phone Number | (91) 8527675600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vehere interactive | Tech support engineer | Na | 37000
Previous Employer 1 | HCL technologies | Senior analyst | 20 November 2020 | 31000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We need to check physical connectivity of our computer with the router. Make sure all the cables are inserted property to the devices and router is switched on.

2. We can try to access that website with a different browser as some websites run on compatible browsers only.

3. If the problem persists, we should check to the antivirus settings to see if it's blocking the website.

4. We can check if the website is down at the moment.

5. Troubleshooting according to the error message e.g error 404, error 403 etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the speaker and turn on Bluetooth.

2. Turn on the Bluetooth in the mobile and search for nearby connections. Make sure the mobile is discoverable.

3. Tap on the Bluetooth speaker and connect.

What according to you makes you a good candidate for customer service or technical support job?

1. More than 4 years of experience in IT industry, especially in tech support and infrastructure services.

2. Technical knowledge in Linux (rhel7), networking and related technologies.

3. Excellent communication skills. Experience in verbal and written communication with clients from North America and Europe.

4. Team player and able to work independently as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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