Subject: New Reply Received - Fwd: High Country Fitness
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 01:56:09 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fwd: High Country Fitness  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Charlotte,</span></div>
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<div class="MsoNormal"><span lang="EN-US">This may be a site network issue in regards to automation. Paul said the iPad is playing out to schedule and Manuela will need to get their IT people to check it out with AVMS.  </span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 25 January 2021 at 1:57 PM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Fwd: High Country Fitness</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks for joining the call and glad to hear that the system is working at High Country with manual operation of the projector, so it sounds like Automation is the problem.  I've
 checked their playback history and the App appears to be playing out content happily.  Once Paul has ensured Automation is ready and they've run a few test classes, I can check to make sure the commands are firing correctly.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4251" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4251</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 25 Jan at 11:57 AM
<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Charlotte, 
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please excuse me as I am unwell and did not get much sleep over night.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I will see how I feel later and try to join the meeting. I will tell Hylton and update you ASAP. Paul Smith spent time with High country on Friday. He has asked me if he could
 join the meeting since he was directly involved. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I am going to reply to some emails and see how I go. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Greg</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Sent from my iPhone</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On 25 Jan 2021, at 6:44 am, Les Mills International &lt;[email-masked]&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Since we're seeing the 'no external screen connected' error message for High Country Fitness, I'd suggest checking the EDID and switching it to the Blustream if it isn't already
 installed here.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4251" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4251</a>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sat, 23 Jan at 12:44 AM
<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kia ora,</span></span></div>
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<span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I am unavailable and on annual leave until the 26th Jan 2021. I will have limited access to emails, but will get back to you in due course.</span></span><span class="apple-converted-space"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind Regards,</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span class="s1">Les Mills Asia Pacific | <a href="http://www.lesmills.com.au/" rel="noreferrer"><span class="s4">www.lesmills.com.au</span></a> </span>
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