Subject: Ticket re-opened - [#4251] Fwd: High Country Fitness
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 01:56:09 +0000

Hi Pritish Nandi,  Ticket “#4251 – Fwd: High Country Fitness” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4251 to view the ticket.  Ticket comment   
 Hi Charlotte, 

  

 This may be a site network issue in regards to automation. Paul said the iPad is playing out to schedule and Manuela will need to get their IT people to check it out with AVMS.   

  

 
 Kind Regards, 

  

 Greg 

  

 Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au  

 PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 
Tel
+61 455 508 248
| Email
[email-masked]

  

 
Les Mills Virtual Support link
 to our FAQ's

 
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 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Monday, 25 January 2021 at 1:57 PM 
To: Greg Cartagena <[email-masked]> 
Subject: Re: Fwd: High Country Fitness

 

 

 

 Hi Greg, 

 
 
 ​ 

 
 
 Thanks for joining the call and glad to hear that the system is working at High Country with manual operation of the projector, so it sounds like Automation is the problem.  I've
 checked their playback history and the App appears to be playing out content happily.  Once Paul has ensured Automation is ready and they've run a few test classes, I can check to make sure the commands are firing correctly. 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4251 

 

  

 

 
 
On Mon, 25 Jan at 11:57 AM
, Greg Cartagena <[email-masked]> wrote: 

 
 
 Hi Charlotte, 

 

   

 
 Please excuse me as I am unwell and did not get much sleep over night. 

 

   

 
 I will see how I feel later and try to join the meeting. I will tell Hylton and update you ASAP. Paul Smith spent time with High country on Friday. He has asked me if he could
 join the meeting since he was directly involved.  

 

   

 
 I am going to reply to some emails and see how I go.  

 

   

 
 Thanks,  

 

   

 
 Greg 

 

   

 Sent from my iPhone 

 

   

 

 
 On 25 Jan 2021, at 6:44 am, Les Mills International <[email-masked]> wrote: 

 

 

 Hi Greg, 

 
 
 ​ 

 
 
 Since we're seeing the 'no external screen connected' error message for High Country Fitness, I'd suggest checking the EDID and switching it to the Blustream if it isn't already
 installed here. 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4251

 

 

 

 

On Sat, 23 Jan at 12:44 AM
, Greg Cartagena <[email-masked]> wrote: 

 
 
 Kia ora, 

 

 

 

Thank you for your email. 

 

  

 

I am unavailable and on annual leave until the 26th Jan 2021. I will have limited access to emails, but will get back to you in due course. 

 

  

 

If you have a technical issue with your Les Mills Virtual App platform please email
[email-masked]. Please specify the date and time of the instance and describe what you experienced so they can investigate and help resolve the issue.

 

  

 

Kind Regards,

 

 

 

 
 
Greg

 

 

 

 
 
Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 
 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

 

 

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 
Les Mills Virtual Support link
 to our FAQ's

 

 
Virtual Video Guide Link: 

 

 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 

 

 
 
AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 

 

  

 

 

 

 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If
 you receive this email in error, please contact us, then delete the email and any attachments.