Subject: Tech Support Candidate - Ayush Srivastava
From: Ayush Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 15:45:11 -0500

| | Tech Support Test

Name | Ayush Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8090820731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axis Bank ltd. | Assistant Manager | 15/03/2021 |
Previous Employer 1 | Hdfc Life | Developement manager | 16/10/209 |
Previous Employer 2 | Bank of baroda | Customer care executive | 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Forst of all would like to suggest to check connection.

2 - would like to recommend to update your browser

3 - if still not working then check proxy

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly you have to open settings then go to wireless and connectivity after that select bluetooth then check wether your device is discoverable or not if discoverable then search for your device which need to be connect and also check whether your device is visible to others or not if new device is going to be connect.
What according to you makes you a good candidate for customer service or technical support job? | I have good listening skills and also able to solve thier queries without wasting time over call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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