Subject: Tech Support Candidate - dinesh verma
From: dinesh verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 13:11:47 -0500

| | Tech Support Test

Name | dinesh verma
E-mail | [email-masked]
Phone Number | (0) 9467171715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahadurgarh-NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PDMU, Bahadurgarh | CCNA Trainer | Presently Working | 45000
Previous Employer 1 | TBSPL, New Delhi | Networking Services | 27/07/2009 | 30000
Previous Employer 2 | TCL (LOBO) | Network Engineer | 05/02/2008 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. you have to check your internet connection
2. May be your internet wire is unplugged?
3. Make sure search results are working properly
4. Restart your system
5. check the ethernt card setting, IP address and DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. on the Bluetooth option in speaker and phone itself
2. search the  Bluetooth id of the speaker
3. connect

What according to you makes you a good candidate for customer service or technical support job?

I am a CCNA certified trainer and having the teaching experience. My communication skill is also good. I have  customer support experience. So I can easily support the customer.
Thanks and Regards

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |