Subject: Tech Support Candidate - Indra Kumar
From: Indra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 12:03:01 -0500

| | Tech Support Test

Name | Indra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9166728398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CCE | Currently working | 23,000/-
Previous Employer 1 | Golden Tulip | FOA | Dec 15, 2017 | 10,000/-
Previous Employer 2 | Radisson | OJT | June 8, 2017 | 6000/-

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will ask customer what is the error code showing on the screen?
Then I will ask customer to check the network stability.
Then ask customer, clear cache and cookies.
Ask customer to stop all the unwanted background applications that are running.
As to restart the browser.
Issue will be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth of the mobile phone.
Switch the speak intro Bluetooth Mode.
Run the search options of the mobile phone and detect the correct device.
Pair with the device.
After getting paired the mobile phone will connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Probe to under the issue, provide the guide steps to resolve the query, confirm if the query has been resolved or not, if not then ask the error that the customer is getting on it's end. Check with the resources and provide the resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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