Subject: Tech Support Candidate - Mukesh Mandal
From: Mukesh Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 11:48:51 -0500

| | Tech Support Test

Name | Mukesh Mandal
E-mail | [email-masked]
Phone Number | (122017) 8287649541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Magna infotech | Asset coordinator | 31-aug-2029 | 18000
Previous Employer 2 | E-team | Jr tech | 15-march-2019 | 12000

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check net connection firstly, if it is ok then check browser cookies and delete all cookies after that reboot the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to install driver after that we can connect
What according to you makes you a good candidate for customer service or technical support job? | Firstly I need to understand customer queries and give them proper resolution on timely .
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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