Subject: Tech Support Candidate - Rishabh Singh Rishabh
From: Rishabh Singh Rishabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 11:47:39 -0500

| | Tech Support Test

Name | Rishabh Singh Rishabh
E-mail | [email-masked]
Phone Number | (+91) 9045866891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Think and learn private limited | Business developer | NA | 29500
Previous Employer 1 | Aditya infotech limited | Technical support Engineer | 14/10/2018 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connectivity
2. I will Directly ping www.ndtv.com -t
3. Delete all cookies and history of browser
If still the issue not resolved
4. I will restart the router
5. check if the website is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch On the bluetooth of the speaker
2. Make Sure Mobile bluetooth is ON
3. Pair the mobile phone with bluetooth speaker
4. After that connection will be made successfully

What according to you makes you a good candidate for customer service or technical support job? | I am having very good experience of customer support in domestic and international process and I have received regular appraisal in this field on my performance. Moreover I am technology lover since many years and working in this field from much longer time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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