Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 10:49:56 -0500

| | Tech Support Test

Name | Chandan Kumar
E-mail | [email-masked]
Phone Number | (+91) 7503503508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Working in telecommunications company as team lead for remote alarm enquiry and troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indus towers | Associate TOC engineer | | 23600
Previous Employer 1 | Shree sai rolling mills India pvt Ltd | Assistant electrical engineer | July,2018 | 23500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Check domain name is correct or not
Check other websites are opening or not
Identify the error type and find what does this error stands for
Troubleshoot that error
Reopen again the website ensuring all points are checked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth of speaker should be on and to find near by device should be on.
Mobile hotspot must be on.
If device is showing for pairing.
Pair the device by accepting the pop up for pairing.

What according to you makes you a good candidate for customer service or technical support job? | I am team lead in a telecommunication company in fault management team.i handles customer at Pan India level by troubleshooting issue in real time.i drives various projects to minimize outages. I am good in team handling,event management,incidence management & fault management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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