Subject: Tech Support Candidate - Keshav Singh
From: Keshav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 10:05:30 -0500

| | Tech Support Test

Name | Keshav Singh
E-mail | [email-masked]
Phone Number | (+91) 9318413634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Linux and Window os and mysql and besic netwoking.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | L1 Support | Current working | 22,800 rs
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check another website is loading or not. If  yes then problem only happen with certain website. If not then I will check my internet connect or not. IF connect also connected then I will restart our pc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First touch and hold Bluetooth and pair new device if available. If I don't find pair new device then refresh then tap you want to pair with our device.
What according to you makes you a good candidate for customer service or technical support job? | I have passion for technical support and I am honest and sincere.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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