Subject: Tech Support Candidate - Saurabh Chandel
From: Saurabh Chandel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 08:59:48 -0500

| | Tech Support Test

Name | Saurabh Chandel
E-mail | [email-masked]
Phone Number | (91) 9560042897
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | saket, south Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sri Triveni Crafts | Sr. customer care executive | NA | 28
Previous Employer 1 | Nambit Infosoft | Customer care executive | Oct- 17 | 20
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First of all i will check the URL which i have typed.

2- I will check internet connection.
3- I will check the browser if there is any blocker installed which might be blocking the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on the Bluetooth speaker.
2- Switch on the Bluetooth of my mobile phone.
3- Bluetooth will scan & show the available Bluetooth speaker name.
4- I will pair the relevant device with my phone.
5- once paired, i will connect it.

What according to you makes you a good candidate for customer service or technical support job?

I have been a customer care executive for last 4 years. It is not just the job which i enjoyed, i have also enjoyed the process of it. I have solved problems, given right guidance & collected good feedbacks as well.
I have patience & i am ready to listen to customers query in detail.
these skills have given me really good results with my current & previous employer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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