Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 08:31:51 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8218807217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Muzaffarnagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Fitness First | Sr CSO | 30june | 22000
Previous Employer 2 | Mcdonalds | Assistant manager | 8 july | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check my internet connectivity weather its working fine or not. If it is, i will try to open the website in another browser. Still it shows an error, then i will try to fix it through control panel - network and sharing centre.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the bluetooth of the device you want to connect to your phone.
2. Swipe down from the top of the screen of your phone.
3. Press and hold the bluetooth option.
4. Click on pair new device and tap the name of the bluetooth device you want to pair with as shown in options.
5. Follow any further on-screen instructions abd you are good to go.

What according to you makes you a good candidate for customer service or technical support job? | Customer service and technical support job are apt for the candidates who have good communication skills, problems solving skills and foremost, are good listeners, i think i am good in all of there three and i also have experience in dealing with customers in past jobs, which makes ma a passionate candidate for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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