Subject: Tech Support Candidate - Khushhal Goswami
From: Khushhal Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 08:03:06 -0500

| | Tech Support Test

Name | Khushhal Goswami
E-mail | [email-masked]
Phone Number | (91) 9991511580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sophos Technologied | Technical Support Engineer | | 45000
Previous Employer 1 | Concentrix | Technical Support Associate | 2 August 2019 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the Internet Connection First
Check with the different Browser
Check if the same website working on another computer
Check with the the alternate ISP
Reboot the machine
Clear the browser cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings
Check for Bluetooth setting
Check and discover the device
Click on the device
Pair the device

What according to you makes you a good candidate for customer service or technical support job?

- Excellent Communication Skills
- Excellent Customer Handling Skills
- Excellent Troubleshooting skills
-

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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