Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 07:17:13 -0500

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (+91) 9718227459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Transsion holding | Service incharge | Na | 42000
Previous Employer 1 | Lava international | Service incharge | 28 feb2018 |
Previous Employer 2 | Spice | Quality incharge | 15 aug 2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check the network connectivity, then the website link, then the error arrives, connection security as due to antivirus some websites are blocked
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make bluetooth on for both i.e mobile and speaker, then speaker name must listed in mobile bluetooth settings, after that we paired the speaker with phone by sending request for adding.
What according to you makes you a good candidate for customer service or technical support job? | As i have 5 years of experience in customer service department i know how to handle escalation came from customer and how to tackle that. Also i have technical degree and diploma which makes me capable for technial support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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