Subject: Tech Support Candidate - Ganga Singh
From: Ganga Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 05:53:53 -0500

| | Tech Support Test

Name | Ganga Singh
E-mail | [email-masked]
Phone Number | (+91) 9354976964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi Saket 110030
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aegis Customer support service Pvt Lt. | Operation-Executive | March 12, 2020 | 14000
Previous Employer 2 | Pcyantra Computer Solution Pvt Ltd. | Technical Support Executive | March 29, 2019 | 24500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Troubleshooting steps 1. Fisrt of all i will check error and that reason. 2nd step i would like to check internet connection. 3rd step If not found then check there is  extension install which blok it, 4th step check only i got this error or everyone getting. 5th step if only i got this error then i will restart the device and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Turn on Bluetooth device
Step 2 Turn On Bluetooth on Mobile Phone.
Step 3 Select Bluetooth Device if show on mobile by the Bluetooth device  name or make a model name
Step 4 pair and then it will connect.

What according to you makes you a good candidate for customer service or technical support job? | All thought i love my current role, i have strong communication and customer problem solving skill, and i am passionate for customer service and customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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