Subject: Tech Support Candidate - Pratyancha Keshri
From: Pratyancha Keshri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 05:27:05 -0500

| | Tech Support Test

Name | Pratyancha Keshri
E-mail | [email-masked]
Phone Number | (+91) 7024035984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jabalpur Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get these kind of problem , I will do
1. Use a website down checker.
2. Run step - by - step diagnostic.
3. Conduct a Trace route.
4. Use a ping checker.
5. Use network and website monitoring software.
6. Restart my device .
7. Make sure the internet connection works properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down From the top of the screen.
2. Touch and hold bluetooth.
3. Tap pair new device . If you don't find pair new device , check under  " Available devices " or tap more. Refresh.
4. Tap name of the bluetooth device you want to pair with your device .
5. When your phone and the bluetooth device are connected, the device shows as " connected" .

What according to you makes you a good candidate for customer service or technical support job? | " To me customer service means identifying the root of a customer's  problem and working to find a solution that surpasses their expectations using in depth knowledge of the company's service or product . Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one."
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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