Subject: Tech Support Candidate - Shiv Sagar Dubey
From: Shiv Sagar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 05:07:37 -0500

| | Tech Support Test

Name | Shiv Sagar Dubey
E-mail | [email-masked]
Phone Number | (91) 7291920004
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugarm
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BARC India | Sr.Executive | NA | 32000
Previous Employer 1 | Reliance Jio | Assistant Manager | 03/12/2019 | 28000
Previous Employer 2 | Prime Focus Technology | IT Executive | 30/12/2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will ping the device IP to check whether device is connected to internet or not.
Secondly I will do tracert to NDTV ip to check where the packet is dropping
Thirdly after tracert will trouble shoot the disconnected connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the blutooth of both devices and search the device with its identity and connect to right identified device
What according to you makes you a good candidate for customer service or technical support job? | Proper listening with patients and provide the solution as per SOP
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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