Subject: Tech Support Candidate - Imran Ahmad
From: Imran Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 04:25:48 -0500

| | Tech Support Test

Name | Imran Ahmad
E-mail | [email-masked]
Phone Number | (91) 9899861386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen bagh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS Corp | Engineer | Still here | 42k
Previous Employer 1 | IFCT | Network Engineer | 30 June 2018 | 25k
Previous Employer 2 | IBM | Senior practitioner | 15 July 2015 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we need to check the error then troubleshoot further, if rest websites are working then there can be browser issue, we have to check with other browser.
If any sites not working then check the network settings like IP etc..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to open bluetooth in both mobile and speaker then have to search or see in the mobile settings if device is appear then we can comnect the same.
What according to you makes you a good candidate for customer service or technical support job? | If we are satisfaying to the customer as per him/her issue at the same time that would be good.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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